TATJACKET BRAND PRODUCTS
We offer a complete refund of the purchase price of a Tatjacket brand product that you purchased directly from TatJacket.Refunds credited to your credit card account are available if your return is received at our office within 30 days from the date of purchase. If you are unhappy with the product for any reason, contact us at firstname.lastname@example.org or by telephone at (800) 492-6959, 8am to 3pm PST so we can fix the problem or arrange for your refund.
Items received at our office within 30 days will receive a refund. Please email or call to obtain a RA number prior to a return so your return will be processed correctly.
TatJacket products are also sold at other retail locations and through other catalog and internet companies. If you purchased the product from one of these retailers, please return it through the retailer. If you have any trouble doing this, contact us directly by phone or email and we will make it right.
An exchange of a Tatjacket brand product for another Tatjacket brand product can be made by contacting Customer Service and shipping back the item within 30 days from the date of your purchase.
**INTERNATIONAL CUSTOMERS PLEASE READ** Sorry but due to Customs and shipping issues, International orders of any of our products may not be exchanged or returned.
NON-TATJACKET BRAND PRODUCTS
Items that may not be exchanged or returned include:
- Open packages of temporary tattoos or tattoo concealer.
Refunds will automatically be credited once we receive and inspect the product that you return. Refunds are processed within 5 to 10 business days of our receiving your returned package here at our office. Once we issue a credit to your account, your bank can take from 1 to 3 full billing cycles to post the credit to your account. We have no control over that phase of the refund process.
Your original shipping charge will only be refunded for an item sent to you in error, a defective item, or an order damaged in shipping. If only a portion of your order is returned, the refund for shipping costs will be prorated.
If you believe you qualify and would like us to refund your purchase and/or pay for return shipping, you must email or call us before attempting to return the product. COD shipments will not be accepted.
RETURN OR EXCHANGE PROCEDURE
Please ship back the items you want to return or exchange. For the return of fabric sleeves, they should be clean, sale-able and folded neatly in the original packaging. Include a copy of your original sales receipt. It is very important that you get a tracking number for your package. Once it arrives here, we will take care of it. Original shipping and the return shipping cost is not refundable unless one of the above circumstances exists.
Mail Returns To:
Tatjacket 21820 Nordhoff Street Chatsworth, CA 91311